Terms of service

Last updated: June 2026

By accessing or using Sofie Wiki ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

1. Acceptance of terms

These Terms constitute a legally binding agreement between you ("User," "you") and Sofie Wiki ("we," "us," "the Company"). By creating an account or using the Service, you accept these Terms.

2. Description of service

Sofie Wiki is an AI-powered corporate wiki platform that enables teams to create, update, and manage knowledge base articles through natural language chat interactions. The Service includes:

  • AI-assisted wiki creation and editing
  • Search and browsing capabilities
  • File upload and attachment management
  • Version history and revision tracking
  • Automatic conversation history: your chats are saved by default so you can browse and resume past conversations. You can turn this off at any time in Settings

3. Account registration

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must notify us immediately of any unauthorized use of your account.
  • One account per person; sharing accounts is prohibited.

4. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose
  • Upload malware, viruses, or malicious code
  • Attempt to gain unauthorized access to other accounts or systems
  • Use automated tools (bots, scrapers) to access the Service without permission
  • Upload content that infringes on intellectual property rights of others
  • Misuse AI-generated content to deceive or harm others

5. Content ownership

  • Your content: you retain full ownership of all content you create, upload, or store in the wiki, including your conversation history. We do not claim ownership over your data.
  • AI-generated content: content generated or edited by the AI assistant based on your inputs is considered part of your wiki content and is owned by you.
  • License grant: by using the Service, you grant us a limited license to process your content solely for the purpose of providing and improving the Service.

6. AI-generated content disclaimer

  • AI-generated content may contain inaccuracies or errors.
  • You are responsible for reviewing and verifying AI-generated wiki entries before relying on them.
  • The Service is not a substitute for professional legal, medical, financial, or other expert advice.

7. Data and privacy

  • Your data privacy is governed by our Privacy Policy.
  • We implement reasonable security measures but cannot guarantee absolute security.
  • You are responsible for ensuring your use complies with applicable data protection laws (e.g., GDPR, CCPA).

8. Pricing and payment

  • Free tier: limited to 1 workspace and 1 user with BYOK (Bring Your Own Key) AI integration.
  • Pro plan: billed monthly at the advertised rate.
  • Enterprise: custom pricing with dedicated support.
  • Prices are subject to change with reasonable notice.
  • Refunds are handled on a case-by-case basis.

9. Intellectual property

  • The Service, including its software, design, and branding, is owned by Sofie Wiki and protected by intellectual property laws.
  • You may not copy, modify, or reverse-engineer any part of the Service.

10. Third-party integrations

  • The Service may integrate with third-party tools (e.g., AI providers, calendar services).
  • Use of third-party services is subject to their respective terms and policies.
  • We are not responsible for the availability or conduct of third-party services.

11. Limitation of liability

  • The Service is provided "as is" without warranties of any kind, express or implied.
  • We shall not be liable for indirect, incidental, consequential, or punitive damages.
  • Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

12. Termination

  • You may terminate your account at any time by contacting us.
  • We may suspend or terminate your access for violation of these Terms.
  • Upon termination, your data will be retained for a reasonable period to allow export, after which it may be deleted.

13. Changes to terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or by email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which Sofie Wiki operates, unless otherwise required by applicable law.

15. Contact

For questions about these Terms, email us at info@sofie.wiki.